Automateutilizationmanagementandcaremanagement

Case Health AI’s agents take on the manual work behind every review and outreach call — freeing clinicians from administrative burden so they finish manual reviews in a fraction of the time, while Compliance gets a clean, audit-ready record of every action.

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Built by engineers and clinicians from
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What automating UM and CM is worth

Manual review queues, duplicate documentation, and audit prep all carry real operational cost. Here's the modeled return across the operational areas Case Health AI runs.

65%
lower administrative cost per member
2.8×
return on operating spend
100%
of decisions logged for audit
Return on investment, by operational area
Prior authorization
Intake, medical necessity review, and decisioning.
3.0×
Care management
HRAs, gap closure, and member outreach calls.
3.0×
Provider operations
Credentialing, outreach, and documentation requests.
2.6×
Fraud, waste & abuse
Claims and authorization integrity signals.
2.4×

Illustrative, modeled return relative to manual operations. Actual results vary by plan size and workflow configuration.

Built for what payers are measured on

Case Health AI is designed around the metrics health plans are actually accountable for — quality scores, administrative efficiency, and member outcomes across lines of business.

Population Health

Keep your population healthier

AI agents that identify care gaps, surface high-risk members, and close the loop on outreach — so your clinical teams spend time on members who need them most.

Increase compliance

Automate the documentation, follow-up, and escalation workflows that drive regulatory and contractual compliance across UM and CM programs.

Lift HEDIS & Star measures

Close care gaps faster with automated member outreach, HRA completion tracking, and care coordination workflows aligned to your quality priorities.

Resolve prior auth faster

Reduce authorization turnaround time by automating intake, medical necessity review, and determination support — with full human oversight at every step.

Reduce reviewer bias

Standardize clinical review with structured, policy-aligned outputs — so every case is evaluated against the same criteria, not the individual reviewer's judgment.

Built for the rules government programs run under

Government program compliance is not optional — it is the product. Case Health AI is configured for the specific requirements that govern each plan type, from Star Ratings to state UM mandates.

Medicare Advantage

Star Ratings and HEDIS, protected on schedule

Star Ratings and HEDIS performance depend on outreach actually happening on schedule. Case Health AI keeps every Medicare Advantage member's HRA and gap-closure cycle on time, automatically.

Annual and 90-day HRA timing built in
HEDIS and Star measure gap closure automation
CMS Program and Universal Audit-ready records
Annual Notice of Change workflow support

Deploys into the health plan stack you already run

Case Health AI sits alongside your core admin, UM, and provider systems — not instead of them. Standard rails mean Finance and IT see a fast, low-risk rollout, not a migration project.

Bi-directional sync with your core admin and UM platforms
Live in weeks, with no disruption to active cases
Every action written back with a full audit trail
Case Health AI
Epic
Availity
GuidingCare
Calypso
Custom UM
API

Case Studies

How a 50k member health plan scaled to 75k without scaling staff

A regional plan deployed Case Health AI across prior authorization workflows and watched manual work drop while membership grew. No new hires needed.

Reduced manual work

Case Health AI automates high-volume prior authorization workflows, eliminating repetitive manual tasks and freeing clinical teams to focus on complex cases.

Increased throughput

Process significantly more authorizations in the same period. Plans reduced daily PA volume by 50% while handling more cases than ever before.

Regional Florida Health Plan

0+

Members

Improved member experience

Members and providers receive faster status updates and clearer communications, reducing friction and improving satisfaction across the care journey.

Reduced costs

Automating payer operations delivers measurable returns. Plans using Case Health AI have seen 3x ROI with lower operational overhead.

Certified against the frameworks that matter

Case Health AI automates the highest-volume workflows in utilization management, care management, and member experience — with AI agents that work inside existing systems.

Prior authorization automation

SOC 2 Type II

Audited annually across security, availability, and confidentiality controls.

Care management coordination

HIPAA

Built with privacy-by-design principles and validated through regular third-party audits.

Member experience automation

HITRUST

Certified against healthcare's most prescriptive risk management framework.

Frequently asked questions

Common questions from health plan operations, UM, and care management teams evaluating Case Health AI.